In this video, Eric Parsloe and Karen Frost discuss the basics of coaching in the context of change situations. These may involve a change of job, from promotion to joining a new company or quite often an internal reorganisation or down sizing programme. Each of these situations creates an emotional reaction which the coach needs to help people through.

Karen explains how she uses a metaphor of a change house with different rooms for the different emotional states that people typically move trough: chaos, denial, confusion to renewal. She also explains the type of questions she asks at the different stages and illustrates her ideas with a real case study example.

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