In this case study, Liz Lambert, Head of Learning and Development at Oxfam GB and OCM graduate, explores some of the challenges and benefits of introducing a coaching culture in Oxfam.

Operating in over 70 countries with many staff in remote and inaccessible places, personal development and support for staff is difficult. Liz explains what initiatives where put in place and describes how Oxfam have created a culture that empowers people by supporting them to think for themselves, develops understanding and inclusion through effective listening and enables accountability through skilled enquiry and a developing sense of responsibility.

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